10-20-2014. Journal Entry-Welcome to My Computer Hell!   Leave a comment

I’m not at all sure when this posting will make it’s way to my blog. I’m suffering through computer hell this week. I made the decision to finally upgrade my home network with a new and much smarter router to prepare for the installation of the “My Cloud” I purchased. My plan was to do the cloud upgrade only after I was sure that everything on the network was functioning properly.

I did all of the necessary research I could to prepare myself and started the process. My network is loaded with nine devices of one sort or another and the installation instructions appeared detailed and specific. Unplug the Ethernet cables from the old router and plug them into the new one. Easy, right? I reset my system and then began resetting each of the devices to the new router’s network. It was going so well I should have known it couldn’t last. My desktop computer is located on the first floor and it recognized the new network, had excellent signal strength, but offered no internet access. So began the madness . . . .

To make a long story short all of our smart phones and IPads are working fine. The Xbox, CD player, and printer are fine and working as expected. My desktop and one laptop will not cooperate. My Surface which has always been stable and a great device decided to crash just when I needed it most to still posting my blog. I have since discovered that the hard drive on the Surface crashed and the cost to have it fixed is more than I spent to purchase it. Isn’t that just typical? . . . .

I dismantled my downstairs desktop and moved it closer to the router. I did that and after a few minutes it began working as expected or so I thought. Since it was supposedly working I then moved it back to it’s original position. As I was making the move I accidentally bumped against the door frame and broke off the wifi antenna on the rear of the console. I spent an hour repairing the damage, turned on the unit and of course it didn’t work. The BS continues . . . .

So for the last 72 hours I’ve been totally focused on getting the SOB of a network up and running. So far it’s coincidently cost me my Surface, a purchase of a wifi range extender that doesn’t work, and a broken and inoperative desktop computer. I suppose I could try to blog from my smart phone but I refuse to even try. I’ve got a few more things to attempt before I give up completely. God knows when I’ll be back on the blog with the ability to do the things that I need to do such as posting photographs.

I’ll continue this commentary as I go along. I’m at my wits end and dagerously close to scrapping the entire setup and buying all new computers. I shall return . . . .

It’s now two days later and I’ve accomplished nothing. I was blessed with an hour and a half telephone call to the tech support staff at Linksys. The girl who was assigned to my problem was nice enough but I could only understand every other word. She took over control of my computer remotely and began changing settings and working her magic. The total result was nothing. No answers, no fix, just a referral to an affiliated company for an $80.00 software fix that was good for just 90 days. I could then have a full year of coverage for just $199.99. What an effing deal, I think it could be categorized as an old fashion “Bait and Switch” scheme. I hung up abruptly before I took out my mounting frustrations on the idiot I was talking to.

Today is the day I’ve officially given up. I’m going to try and remove everything I purchased from Best Buy and return my system to the status quo of a week ago. Then a quick trip to the store for a refund which will free me up to pursue other options to correct my difficulties. I’m just guessing but I have a sneaking suspicion that after I put everything back together it still won’t function. With all of the settings changes made by their tech support I fear my entire system has been compromised and will be unusable. Maybe I can get some sort of posting done with my IPad. I’ll let you know . . . some day.

Kill me now . . . .

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